We are extremely confident that you will love all of our products. However, if you are dissatisfied, we will accept returns in accordance with this policy.
Our return policy is effective for 14 days after you receive your product.
For refunds requests, please send an email to support@senchaskin.com.au with your full name, order number, item description and the reason for your return.

While we pride ourselves in making refunds hassle free as possible, refunds will only accepted if we believe your dissatisfaction is genuine.

  • Please bear in mind that photos may differ slightly from the actual item.  We are constantly improving our products and will not be offering refunds if you have received the old version of the product.
  • Please bear in mind that everyone's skin is different and therefore results may vary.
  • We are also unable to offer returns or exchanges due to hygiene and safety reasons.
  • Requests received after 14 days after the date of delivery will be politely declined.

Once your return is received and reviewed, we will send you an email to notify you that we have received your returned item and if we approve of the refund. If approved, your refund will be processed straight away (or in some cases, upon receipt of the returned goods) and a credit will automatically be applied to your credit card or original method of payment usually within a few days (depending on your bank). 

Shipping fees associated with the return of goods are at the sole responsibility of the customer.